Summary:
The Legal Executive - L/T Litigation Support is responsible for the day-to-day coordination of landlord/tenant matters across an assigned portfolio of US properties. The role works closely with community managers, regional managers, and outside local landlord/tenant counsel to ensure that non-payment, holdover, and other landlord/tenant matters are referred, tracked, and resolved consistently, accurately, and on schedule. The role reports to the Senior Executive - Legal, within the Legal Department.
Nature of Work:
This is a communication-intensive role. A significant part of each shift is spent communicating with community managers, regional managers, and outside counsel in the US, primarily by voice call and email, to gather information, confirm case status, and agree on next steps, with every interaction documented in writing. The role also involves research on jurisdiction-specific landlord/tenant procedures. The work is high-volume and deadline-driven, and follows US business hours.
Duties & Responsibilities:
- Flexibility to work during the US shift is essential.
- Own and manage an assigned portfolio of landlord/tenant matters, tracking each matter from referral through resolution.
- Communicate daily by voice call and email with community managers, regional managers, and outside counsel to obtain documents and information, confirm hearing dates and next steps, and close open items.
- Prepare and route referrals to outside counsel for non-payment, holdover, and other proceedings, in line with the agreed process and timelines.
- Serve as the first point of contact for outside counsel on information requests, and relay settlement-related updates to the designated decision-makers.
- Arrange and lead monthly case-status meetings with outside counsel to review case status and next steps across the portfolio.
- Research landlord/tenant procedures, notice requirements, and court timelines for assigned jurisdictions to support case tracking, and escalate legal questions to outside counsel.
- Enter and maintain case updates in the property management system and case tracker on a timely and accurate basis.
- Maintain complete call notes and email records for every matter.
- Ensure consistency, timeliness, and compliance with company standards in the tracking and management of landlord/tenant matters.
- Identify trends or issues across the assigned portfolio and escalate to the Senior Executive - Legal, as appropriate.
- Maintain the confidentiality of tenant, legal, and settlement information.
- Perform other duties as assigned.
Qualifications & Skills:
- Law degree (LL.B or equivalent) required.
- Minimum of two (2) years of total professional experience, including a minimum of one (1) year of prior paralegal or US legal case management experience required; experience with landlord/tenant or eviction matters strongly preferred.
- Working understanding of the US legal system and court procedure, with the ability to learn state-specific landlord/tenant processes.
- Strong legal research and analytical skills, with the ability to read and interpret statutes, court rules, and notices.
- English language proficiency, both spoken and written, will be an important selection criterion.
- Comfortable communicating by voice call and email throughout the shift with US-based stakeholders.
- Proficiency with Outlook, Microsoft Word, Excel, PowerPoint and ClickUp.
- Experience with property management systems (for example Yardi or RealPage) is a plus.
- Strong organizational and case-management skills, with the ability to manage a high volume of active matters and competing deadlines.
- Sound judgment and discretion in handling sensitive tenant, legal, and settlement information.